Return Policy

Returns: Once an order has been processed and fulfilled, it cannot be canceled or returned.

We do not accept returns unless the issue is due to an error on the part of bitMARTe.

In cases where a return is required due to a bitMARTe error, the following conditions apply:

1. The return will not be accepted if the packaging is damaged.
2. Products with broken seals cannot be returned.
3. Any visible signs of damage, breakage, or stains on the packaging will void the return.
4. Perfumes are strictly non-returnable.
5. If the return is not due to bitMARTe's error, the customer will be responsible for covering any delivery costs.
6. No exchanges will be allowed for perfumes once taken off the premises.

Refunds: There are no refunds or cancellations once the order has been processed and fulfilled.

Order Issues:
If you experience any issues with your order, such as missing items or you received an incorrect product, please contact our customer service team by email at valentina@bitmarte.com.

We are committed to ensuring your satisfaction and will address any concerns promptly.

Thank you for choosing Zielinski & Rozen Nigeria.